JP / EN

Our Services

tele-net Group delivers end-to-end contact center and BPO solutions across eight specialized service categories. From inbound customer care to multilingual support, our teams combine deep process expertise with Omotenashi to transform every customer touchpoint into a measurable business advantage.

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Our Commitment to 24/7 Availability, Multilingual Support, and On-Site Operations

Delivering consistent support through global coordination and localized execution

24/7 Availability

Continuous support designed to meet customer needs across different time zones, ensuring reliability and responsiveness at all times.

Multilingual Support

Seamless communication across regions through multilingual teams, enabling businesses to connect with customers globally.

On-Site Operations

Strategically located service centers enable localized execution, ensuring flexibility and consistent service quality across markets.

By combining global coordination with local expertise, we provide stable, scalable, and high-quality customer support worldwide.

Service Categories

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Inbound

Communication that connects hearts, increases customer satisfaction, and raises profits.

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Outbound

From strategy development to PDCA, we have a proven track record improving success rates.

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Fulfillment

We provide the speedy distribution essential to tele-sales at a low cost, all in a respectful manner.

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Data Mining

Data mining to help plan your next marketing strategy.

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Languages

Get the necessary support to take part in globalization.

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Virtual Contact Center

Efficient mail-based support services.

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Unified Communication

Matching the method of communication to the other person.

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Social Media Monitoring

As part of a web marketing package, we monitor customer reviews and post on internet bulletin boards.

Sales Promotion

Increasing the number of calls compared to mails improves the success rate for sales! This is the guideline we follow based on our data. We can help you plan and implement a variety of phone-based promotions.

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Human Resources Services

We provide a one-stop service that provides optimal human resources that meet the needs of our clients, including telephone support staff who are the face of the company, customer support/telephone sales staff, and administrative/technical staff.

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Global

Whether you are a Japanese company looking to break into foreign markets, or a foreign company wanting high quality services for your local market, we offer a wide variety of support for global businesses.

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BPO

We recommend and provide the appropriate BPO (Business Process Outsourcing) services for you, based on work content, cost, and efficiency.

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E-Commerce Support

Sales strategy, product strategy, and many other kinds of valuable data are gathered through our contact center operations. From total marketing production, research and exhibitions, to product monitoring, the data has a wide range of potential applications.

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For inquiries and partnership opportunities,
please contact us.