The supervisors managing our outbound communicator groups are deeply experienced as sales
managers, knowing the mindset, the knowledge, and the strategy knowhow to succeed. Our
experience working with over 4000 clients has taught us that a communicator that excels at
inbound, will not necessarily make for a good outbound communicator, and thus we understand
the value of such experienced supervisors leading specialized teams. Through this we can
assure a high success rate, not sacrificing quality for quantity.
Appropriate systems based on data and experience
We have found that letting communicators communicate during downtime, especially after
particularly difficult calls such as complaints, has a large impact on maintaining morale
and preventing mental health burnout.
【Customer Data Collection】
Listing up targets and screening
【Communication Strategizing】
Talk script creation, operator training, DM creation, survey creation
【Customer Database Development】
Transaction history, purchase history, spending habits, demographic information,
psychographic information
【Data Processing ・ Analysis】
Data mining, segmentation inspection, analysis
【Work Reports】
Reports including communicators’ `impressions`, knowledge accumulation, formula of
subsequent strategies
Results driven by keeping the customer in mind
Our communicators are trained to always keep the customer in mind when making calls. From
trying to gauge the situation the customer is currently in (Are they irritated at the timing
of the call? What would be the best way to start the call?), to whether their manners are
appropriate. By trying to understand the customers viewpoint, calls become more smooth and
more effective. When engaging in communication where you can’t see each others’ faces, years
of experience makes the difference.
Leading service contents
Outbound Our flexible service can offer more than just those listed below.
Please feel free to contact us for more information.
Surveys
We can conduct surveys by phone, mail, FAX, direct mail or more. Our total support
ranges
from questionnaire creation to data processing.
List Screening
Periodic maintenance of customer lists to ensure marketing strategies can stay up to
date.
Helps enable creation of the most effective talk scripts and ensures that trust and
brand
image remains high.
DM Sending and Follow Up
Informing customers ahead of time of DMs builds anticipation and helps to enable better
follow up through calls or further DMs, securing more sales and ensuring the DMs are
checked.
Event・Seminars・Campaign Promotion
Promotion of events, seminars, and other campaigns through phone, mail, FAX or direct
messages.
Sales Lead Investigation
Gathering of information for the sake of securing new sales leads, including contact
info,
company name, person in charge etc.
Market Investigation
Talk scripts and surveys to gather data regarding new products, existing products, and
services for the sake of market research.
Awareness Investigation
Market research on general awareness of products and services. Carried out effectively
through surveys and talk scripts.
Appointment Booking
We can obtain appointment bookings with customers on behalf of our clients or obtain
appointments for sales teams, allowing you to focus on securing the sale.
Direct Sales・Order Acquisition
Our service of reaching out to existing and potential customers has a high rate of order
acquisition, maximizing your sales.
Sales Support
From helping to choose sales targets, to gathering all the information you need, we
provide
a wide variety of sales support services. Our flexible service can be adjusted to
support
only the areas you need.
Gratitude Calls
Follow up calls to customers that purchase your products or use your services. Our
polite
service promotes your brand and increases repeat customers.
For inquiries and partnership
opportunities, please contact us.
